Patient Information

We accept most insurance plans and as a courtesy, file insurance claims for you. Please be aware that your co-pay or deductible is due at the time of service. It is your responsibility to inform us of changes with your insurance plan. Although we file claims for you, you are still responsible for your bill, regardless of the amount your insurance pays, except in cases of pre-negotiated insurance agreements and where legally prohibited.

If your insurance requires a referral for a specialist or prior approval for testing, our staff will make every effort to provide your insurance the necessary information.

If you do not have insurance, payment is expected at the time you receive services. A discount of 30% is given for cash paying patients.

Brio Accepts most Private Insurance Carriers including:

Payment Policy Proof of Insurance

All patients must complete our patient information forms before seeing the provider. We must obtain a copy of your current, valid insurance card for proof of insurance. If you fail to provide us with the correct insurance information at the time of service, you may be responsible for the balance of your claim.

CoPayments & Balances Due

All copayments and balance dues must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect copayments from patients can be considered fraud. Please help us in upholding the law by paying your copayment at each visit.

Claim Submission

We will submit your claims to your insurance provider and assist you in any way we reasonably can to help get your claims paid. Your insurance company may need you to supply certain information directly. It is your responsibility to comply with their request. Please be aware that the balance of your claim is your responsibility whether or not your insurance company pays your claim. Your insurance benefit is a contract between you and your insurance company; we are not a party to that contract.

Monthly Billing Statement

After your insurance company pays Brio Internal Medicine, you will receive a monthly billing statement, which indicates your balance due and/or deductible due. These amounts are payable to Brio Internal Medicine. The balance due is payable in full within 10 days of receipt of the monthly billing statement. If you have questions about your account please call 864.603.5600.

Insurance

We participate in most insurance plans. If you are not insured by a plan we do business with or do not have insurance, payment in full is expected at each visit. If you are insured by a plan we do business with but do not have an up-to-date insurance card, payment in full for each visit is required until we can verify your coverage. Brio Internal Medicine will file to your primary and secondary insurance.

Coverage Change

If your insurance changes, please notify us before your next visit so we can make the appropriate changes to help you receive your maximum benefits. If we cannot verify active coverage, the balance will automatically be billed to you.

Secondary Insurance

Supplemental or secondary health insurance is another policy that serves to "wrap around" your primary health care policy. When you are sick, your primary insurer picks up the majority of your medical expenses and is billed by your provider. If you have secondary insurance, your provider may then submit these charges to the secondary insurance for additional payment. While your secondary insurance may not cover all of your out-of-pocket costs, it can help cover large expenses in many cases.

Self-Pay

Any patient who is self-pay is responsible for paying in full at the time of service for any scheduled appointment.

Non-Payment

Partial payments will not be accepted unless otherwise negotiated with the billing department. Please be aware that if a balance remains unpaid, we may refer your account to a collection agency and you may be discharged from this practice. You will be responsible for any collection or legal cost associated with collecting your account. If this is to occur, you will be notified that you have 30 days to find alternative medical care. During that 30 day period, our providers will only be able to treat you on an emergency basis.

Missed Appointments

In order to achieve the best appointment availability for our patients, we have a policy for missed appointments. There will be a $15 charge added to the account for the first missed appointment, a $25 fee for the second, and a $35 fee for the third. Three missed appointments within a 12 month period will result in eligibility for discharge from the practice for the family. We understand the potential for unforeseen circumstances that can arise that may cause a late arrival or missed appointment. If this happens, please call us as soon as possible so we can change your appointment status accordingly and make it available for another patient. If the first New Patient Appointment is missed, the individual will no longer be eligible to stay with Brio as a patient of the practice.

Cancellations

Our policy is to charge $25 for previously scheduled appointments that are cancelled less than 24 hours prior to their scheduled time/date. These charges will be your responsibility and billed directly to you, not your insurance company. Please help us serve you better by keeping your regular scheduled appointments.

Non-Covered Services

Please be aware that some - and perhaps all - of the services you receive may be non-covered or not considered reasonable or necessary by your insurance company. Since all insurance plans are different, please contact your insurance company or HR department for detailed information about what is covered or not covered including annual physical maximums, immunizations, etc. You will be billed and responsible for all non-covered services.

To better understand your personal health benefits, use our Understanding My Current Benefits Worksheet. To obtain the information, call your insurance company (their phone number is on the back of the insurance card) and ask them to send you a summary of benefits for your (or your child's) current plan.

Forms of Payment

Brio Internal Medicine accepts payments by cash, check, money orders, Visa, MasterCard, and debit cards bearing these logos. Payment is expected at the time of service.

Brio is providing a new electronic medical record and billing system that utilizes a tool called a Patient Portal. The Patient Portal allows you to see key parts of your medical record, communicate with your care team, and participate in your care like never before.

Using our portal, you can securely access your medical record online or through your mobile device to:

• Communicate with your care provider
• Access your and your family members' health record
• View test results and immunizations
• Ask for prescription refills
• Obtain proxy access to family members' Patient Portal
• Check in for office appointments electronically
• Schedule and cancel office appointments
• Pay bills online
• Review inpatient, emergency room and diagnostic health information

Sign Up for our Patient Portal & Start Enjoying the Benefits Now!

• Ask for access to our Patient Portal at your next office visit

Brio Internal Medicine offices are closed so our staff can enjoy the following holidays with their families. However, we continue our 24-hour availability during holidays for urgent medical needs through our answering service.

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

As long as it is safe for our staff to get to the office during severe weather, we will continue our normal business and after hour schedules.

Phone: 864.603.5600