Patient Information
Prepare for your visit and learn about your health
WE'RE Accepting New Patients!
Brio Primary Care is honored to offer health care to you and your family. Our team seeks to meet the needs of patients with skill and compassion. With sixteen current providers and more on the way, we are confident you'll find a match for your healthcare needs. We offer the services you and your family need to achieve and maintain a healthy lifestyle.
Please note that we are not accepting Walk-In's at this time. To become a new patient, please give us a call or chat with us on our website to set up your initial appointment.
Established Patients
Have a question for your provider? Looking for lab results or need a prescription refill? Access our Patient Portal to communicate with your care team like never before.
Want to complete our paperwork in advance and save time at your appointment? Find all of our Patient Forms, Policies, and Paperwork here.
Patient Resources
Questions about Insurance, Billing, or Prescription Refills? Want to learn more about a recent diagnosis? You are in the right place. Our physicians put together a great list of most frequently asked questions both for general practice inquiries and for insurance inquiries as well as a list of links to give you credible sources for medical information regarding your health.
General Patient Information
Brio provides a Patient Centered Medical Home for you, which means you will be surrounded by a dedicated team of health professionals, working together with you, to optimize your health goals using the best evidence-based medicine and resources available for you today. We help empower you to take responsibility for your health and give you the self-management support that you need to succeed. For more information on what a Patient Centered Medical Home is all about, please click here.
For all medical emergencies, call 911.
Our regular office hours are 8:00am - 4:30pm, Monday through Thursday and 7:00am - 1:45pm on Fridays. After hours, one of our providers is on call. Please call our office to speak with our nurse triage line. Remember that antibiotics and pain medications are NOT called in after hours and be sure to have your pharmacy's phone number handy when you call.
Brio accepts most private insurance plans. Please be aware that your co-pay or deductible is due at the time of service. It is your responsibility to inform us of changes with your insurance plan. Although we file claims for you, you are still responsible for your bill, regardless of the amount your insurance pays, except in cases of pre-negotiated insurance agreements and where legally prohibited.
If your insurance requires a referral for a specialist or prior approval for testing, our team will make every effort to provide your insurance the necessary information.
If you do not have insurance, payment is expected at the time you receive services. A discount is given for self-pay patients.
PROOF OF INSURANCE:
You must provide a copy of your current health insurance card as proof of insurance. If you fail to provide us with the correct insurance information at the time of service, you may be responsible for the balance of your claim. If your insurance changes between visits, please notify us before your next visit so we can make the appropriate changes to ensure you receive your maximum benefits.
COPAYMENTS / OUTSTANDING BALANCES:
If applicable, all co-pays and outstanding account balances must be paid at the time of each visit.
CLAIM SUBMISSION / BILLING STATEMENTS:
As a courtesy to you, we will submit your claims to your insurance provider following each visit to our practice. After processing with your insurance provider, we will send you a billing statement from Tribe513 for any remaining uncovered charges.
We ask that you provide payment in full for all services rendered immediately upon receipt of each billing statement.
MONTHLY BILLING STATEMENT:
After your insurance company pays Brio Internal Medicine, you will receive a monthly billing statement, which indicates your balance due and/or deductible due. These amounts are payable to Brio Internal Medicine. The balance due is payable in full within 10 days of receipt of the monthly billing statement. If you have questions about your account please call 864-603-5600.
NON-COVERED SERVICES:
Please be aware that some – and perhaps all – of the services you receive may not be covered by your insurance policy. In this event, you agree to be financially responsible for all uncovered charges. Please contact your insurance company with questions or concerns regarding your coverage.
SELF-PAY:
While we participate in most insurance plans, if we do not accept your insurance plan or you do not have insurance, payment in full is expected at each visit, subject to a self-pay discount.
PARTIAL PAYMENTS:
Partial payments will not be accepted unless otherwise negotiated with our billing department.
NON-PAYMENT:
Please be aware that if your account goes unpaid beyond 30 days of the date of your initial billing statement, we may refer your account to a collections agency and you will be discharged as a patient from all Tribe513 practices and related entities. Should this unfortunate circumstance occur, you will be responsible for any collection or legal cost associated with collecting on your account.
We understand that everyone’s situation is different and financial hardships may occur. Please contact our billing department should you find yourself in a hardship position and we will do our best to work with you to the extent we are able.
MISSED APPOINTMENTS:
In order to achieve the best appointment availability for our patients, we have a policy for missed appointments. There will be a $50 charge added to the account for a missed appointment. Three missed appointments within a 12 month period will result in eligibility for discharge from the practice for the family. We understand the potential for unforeseen circumstances that can arise that may cause a late arrival or missed appointment. If this happens, please call us as soon as possible so we can change your appointment status accordingly and make it available for another patient. If the first New Patient Appointment is missed, the individual will no longer be eligible to stay with Brio as a patient of the practice.
CANCELLATIONS:
Our policy is to charge $25 for previously scheduled appointments that are canceled less than 24 hours prior to their scheduled time/date. These charges will be your responsibility and billed directly to you, and not your insurance company. Please help us serve you better by keeping your regularly scheduled appointments.
FORMS OF PAYMENT:
Brio Internal Medicine accepts payments by cash, check, money orders, Visa, MasterCard, American Express, Discover, and debit cards bearing these logos. Payment is expected at time of service.
Please remember to bring in your current prescription bottles to every visit. Established patients please update your medication list in our Patient Portal prior to your visit and bring a copy in with you.
Brio is providing a new electronic medical record and billing system that utilizes a tool called a Patient Portal. The Patient Portal allows you to see key parts of your medical record, communicate with your care team, and participate in your care like never before.
Using our portal, you can securely access your medical record online or through your mobile device to:
- Communicate with your care provider
- Access your and your family members' health record
- View test results and immunizations
- Ask for prescription refills
- Obtain proxy access to family members' Patient Portal
- Check in for office appointments electronically
- Schedule and cancel office appointments
- Pay bills online
- Review inpatient, emergency room and diagnostic health information
Sign Up for our Patient Portal & Start Enjoying the Benefits Now!
Ask for access to our Patient Portal at your next office visit
Brio Internal Medicine offices are closed so our team can enjoy the following holidays with their families. However, we continue our 24-hour availability during holidays for urgent medical needs through our answering service.
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
As long as it is safe for our team to get to the office during severe weather, we will continue our normal business and after hour schedules.
For updates, please stay tuned to local news, Brio’s social media pages, or give us a call at 864.603.5600.
Frequently Asked Questions
You do not need to fast for lab work unless specified by your provider.
Physician Assistants, Nurse Practitioners, and Physicians are all medically trained professionals. Physician Assistants and Nurse Practitioners can see patients for the majority of the same issues as a Physician. Our Physician Assistants and Nurse Practitioners work closely with our Physicians in order to provide our patients with the best medical care.
There are medical risks associated with prescribing medications. Some medications require monitoring. Your provider feels it is in your best interest to have face to face time with you in order to assess your needs before writing another prescription.
The Controlled Substance Policy is designed to keep our office up to date with DHEC regulations. All patients are given the policy to review and sign. The goal of this policy is to ensure our patients' safety.
It is our goal to schedule each patient with their primary care provider. If a patient's provider is out of the office or the provider's schedule is filled, we want to provide our patients with the best availability and may offer another provider. All of our providers work closely together to provide seamless care for our patients.
Patients may access the portal via hyperlink provided in an email that is sent once the patient is web enabled. The portal also has a Healow app that patients can download on their mobile device.
The patient portal may be used to request an appointment, request medication refills, view health records, and to view lab reports.
A new patient appointment is not considered a physical. The new patient appointment allows your provider to assess your previous medical history, along with current needs, in order to build a foundation to continue your medical care.
The major difference between a physician assistant and physician is the physicians work independently, while physician assistants work closely with the physicians in order to provide the best care.
The AWV is an "Annual Wellness Visit." This visit allows patients to complete the suggested Medicare questionnaire along with lab work prior to their visit with their provider. It does not include a hands-on exam. This allows the provider an opportunity to provide a plan for preventative care for the patient at their follow up visit.
Patient Payments are accepted 3 ways:
- ONLINE: You can pay online by clicking here.
- PHONE: You can pay by phone by calling 864.603.5600.
- MAIL: You can mail a check (made payable to Brio Internal Medicine) to:
145 E. Poinsett St.
Greer, SC 29651.
The first appointment will be an office visit (non-preventative) to establish care. This enables the provider to gather as much medical history as possible so that they can better treat you moving forward.
Sometimes when you come to Brio for a preventative visit, the provider will also code an office visit if there are any problems that the provider addressed with you in addition to your preventative visit. Your copay is applied to this office visit.
Statements are printed and mailed out the last week of each month.
Each benefit plan is different, please contact your Insurance Carrier for covered services.
While we draw and conduct your labs in our office, some tests require to be sent out to LabCorp.
At Brio Internal Medicine we offer a self-pay discount. All monies will be due at the time of service.
Your health insurance policy is a contract between you and your health insurance company. It is an agreement requiring your health insurance company to pay for covered medical care as long as you pay your portion of the policy. The health insurance company may not pay for every service you received. It is important for you to understand the specifics of your coverage, as you are responsible for paying any medical costs that the health insurance company does not pay for.
The part of your medical bill you must pay at the time of service. This is a pre-set fee determined by your health insurance policy.
The part of your bill, in addition to a co-pay, that you must pay. Co-insurance is usually a percentage of the total medical bill - for example, a plan with 80/20 coinsurance would require you to pay 20%. Co-insurance frequently begins once a deductible has been met.
The amount of money you must pay before your health insurance company starts to pay - for example, $500 per individual or $1,500 per family. In most cases, a new deductible must be satisfied each calendar year. It is important to ask your insurance provider what services count towards your deductible (e.g. prescriptions, well visits, labs, etc.)
Cost for treatment that your health insurance company does not pay. You may wish to determine if your treatment is covered by your health insurance policy before your appointment.
Secondary insurance is any insurance that could serve as a "back up" if the primary insurance does not cover certain things. Brio accepts secondary insurance!
A Health Savings Account allows you to set aside pre-taxed earnings until you need it for qualified medical expenses.
A Flexible Spending Account allows you to set aside pre-taxed earnings (normally from your paycheck) for qualified expenses (e.g. medical, childcare, etc.) that occur in the same year.
While you are responsible for the cost of your care, your doctor's office will make every effort to seek payment from your health insurance company for the amount owed under your policy. Because of this, doctor's offices encourage you to provide thorough and timely patient and policy information.
Many health insurance companies require you to fill out a form that tells the company whether you or a family member have other health insurance. Your health insurance company needs this information to work with other insurers to determine which company pays for what services. It is important that you fill out this form and return it to the health insurance company or call them directly to give them this information. Otherwise, your medical bills may not get paid or payment may be delayed.
This is your explanation of benefits that you receive from your insurance plan that explains what portion of your visit was covered by your benefits and what you may owe to your provider. Please refer to your EOB when reviewing your visit details.
We ask that you allow 24-48 hours for Prior Authorizations to be submitted and 72 hours for your insurance company to okay the request as long as no additional information is needed.
Helpful Links
Osteoporosis
Diabetes
Vaccines/Immunizations
Breast Cancer
Colon Cancer
Prostate Cancer
Hypertension Management
Cholesterol
Metabolic Syndrome
Cardiovascular Risk Assessment
Calculators
Depression
Counseling:
Gym:
Fitness & Nutrition
General Patient Education
New Patients
Join Our Brio Family!
Becoming a patient
The providers and team at Brio Primary Care are excited to have you as a new patient. We look forward to providing you with the highest quality compassionate care that you will find in the Upstate. At Brio, we consider it a privilege to partner with you and work together to meet your healthcare needs. We are also passionate about preventative care and want to provide both the highest quality disease management and also take the time to work with you to prevent future problems down the road.
What to Expect on your First Visit
The typical new patient visit is a consultation in which your new provider will take the time to get to know you personally as well as your medical history. Devoting this extra time at your initial visit allows us to gain a solid foundation of your health information that will result in us providing you with the highest quality care. After your initial consultation, we will together determine when lab work, additional testing, and/or a physical are needed.
Be sure to arrive 15 minutes early to your scheduled appointment to get checked in and complete any necessary paperwork prior to your appointment time.
Our New Patient Registration Packet is available for you to download and complete at your convenience, prior to your appointment. Please remember to bring your driver’s license and insurance card to your first visit.
Beyond the First Visit
Brio has three main types of visits:
Sick Visit
You have a sinus infection, the flu, etc. and need to be seen as soon as possible.
Maintenance Visit
This is a regularly scheduled appointment to monitor ongoing conditions like diabetes, ADHD, weight or stress management, and so on.
Annual Preventative Visit
This is a proactive and preventative appointment to spend time with your Brio provider to look at your overall health and wellness. During this visit, we will focus on things like your long term weight and fitness goals, certain risk factors for conditions like diabetes or high blood pressure, other things like bone health, cancer screenings, and disease protection (vaccines).
It is extremely important to us as your medical home to take time each year to step back from our ongoing treatment and care plans and look at your overall health.
Established Patients
Benefits of our Patient Portal
Accessing your medical records is a wonderful aspect of our Patient Portal, but it also allows you to do so much more! You can communicate with your physician, pay bills, schedule and cancel appointments, request prescription refills, and view family health records as well.
Request the Patient Portal at your next office visit, or make a request online.
Brio Services
We understand that over time, your health needs change. Brio takes pride in supporting our patients as they enter and exit each decade of life and approach the challenges that come with age and experience. Review our services and you will find that from Sick Visits to Chronic Disease Management to Preventative Care, Brio provides all the services you and your family need to achieve and maintain a healthy lifestyle.
Patient Forms
To save time at your appointment, we have a list of our forms so that you may fill them out at your convenience and bring them to your office visit.
Patient Forms
New Patients
gENERAL FORMS
Patient Centered Medical Home
Connect
Email: info@brioprimarycare.com
Phone: 864.603.5600
Fax: 864.603.5601
BELLA GROVE
2 Bella Grove Drive
Greenville, SC 29607
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HARRISON BRIDGE ROAD
312 Harrison Bridge Rd
Simpsonville, SC 29680
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