Current Patients

Yes! If you are signed up for MyChart, you will receive a notification three days prior to your appointment to complete any necessary paperwork as part of the e-check-in process.

Unfortunately, all of our Same Day Care visits are by appointment at this time. Please give us a call at 864.603.5600 or Live Chat us to schedule an appointment.

Routine Care, Curbside Care, Same Day Care, and Televists are some of the many ways we offer easy and convenient care for our patients. Our team may offer one or more of the appointment types as a result of the urgency and reason for your visit, Provider availability, and patient preference.

It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.

We advise you reach out directly to your insurance provider to confirm whether or not Brio is in network with your insurance.

Every insurance plan is unique. We recommend contacting your insurance carrier to discuss covered services.

If you come to Brio for a preventive visit (or physical) and discussed additional concerns with your Provider, they are required to bill a code for an office visit to address the problems or concerns. Your copay will be put towards the bill for the office visit portion of your visit.

While we draw and conduct labs in our office, we are required to send certain tests to Labcorp, a third party lab service.

We offer a Self Pay discount at Brio Primary Care. A Good Faith Estimate is provided prior to the appointment so you are able to bring funds to pay at the time of service.

Following your appointment, you will receive a text and/or email with your statement and instructions on how to pay. If you are signed up for MyChart, you will also receive a notification in the app when your statement is ready.

For dates of service on or after August 24, 2026 you can pay through MyChart by clicking on "Bills from Novant Health" or by calling 844.642.4699.

For dates of service prior to August 24,2026, please call our previous billing partner, The Onyx Group, at 864.720.1400.

If you are running late to an appointment, please give us a call at 864.603.5600 to let us know you are on your way. We will do our best to accommodate you.

We ask that patients arrive for their scheduled appointments at least 15 minutes in advance to park, get checked in, and complete any paperwork if needed. Patients who arrive after their appointment time may be asked to reschedule.

We understand that things come up and you may no longer be able to attend a scheduled appointment. We ask that you let us know at least 24 hours in advance by calling us at 864.603.5600 or Live Chatting with us on our website. We would be happy to reschedule you at that time!

The primary difference between a Physician and a Physician's Assistant/Nurse Practitioner is the number of years of training. Our Physician's Assistants and Nurse Practitioners work closely with our Physicians to provide you with the best care possible.

Physician Assistants (PAs), Nurse Practitioners (NPs), and Physicians are all medically trained professionals. PAs and NPs can see patients for the majority of the same issues as a Physicians. Our PAs and NPs work closely with our team of Physicians to provide our patients with the best medical care.

In order to provide you with the best care possible, we recommend that you continue your care at Brio with the initial Provider with whom you establish care. However, we recognize the importance of the Provider-Patient relationship, and want you to feel you are matched with the best Provider. If you have questions about switching to a different primary care Provider at Brio, please call our office at 864.603.5600.

It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.

1. Visit NovantMyChart.org.

2. Select “Sign up.”

3. Follow the prompts to verify your information.

4. Create your username and password.

5. Log in and turn on notifications.

MyChart is an application you can download from the Apple Store or Google Play Store that allows you to access your previous health records, upcoming appointment information, test results, billing and payments for appointments as of August 24, 2026, and more!

As of August 24, 2026, we’ve moved away from the Patient Portal and Healow App as a result of our partnership with Novant Health. However, we are excited to share that our patients can access their health information on MyChart!​

If you already have MyChart, you can easily add Novant Health to your existing account by following the steps below! For more information, visit our the MyChart page on our website.

1. Open the MyChart app.

2. Tap the three-dot menu in the upper right corner.

3. Select Edit Organization.

4. Add Organization.

5. Search for Novant Health.

6. Select it to link your account.

As soon as your lab results are available, if you are signed up for Novant Health MyChart, you will receive a notification. To view your results, log in to your Novant Health MyChart account and click “Test Results.”