Excellent Care for Medicare Patients

It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.

Routine Care, Curbside Care, Same Day Care, and Televists are some of the many ways we offer easy and convenient care for our patients. Our team may offer one or more of the appointment types as a result of the urgency and reason for your visit, Provider availability, and patient preference.

Unfortunately, all of our Same Day Care visits are by appointment at this time. Please give us a call at 864.603.5600 or Live Chat us to schedule an appointment.

An AWV, or Annual Wellness Visit, is a benefit of Medicare and requirement of all Brio Medicare patients. An AWV is a visit with a Brio team member consisting of a questionnaire and lab work prior to a visit with a Provider. This allows the Provider to focus on developing a preventive care plan for you.

A physical and AWV are very similar in that they are both preventive visits. The major difference is that physicals are for all non-Medicare patients. AWVs are a benefit of Medicare and are required for all Medicare patients at Brio.

Yes! If you are signed up for MyChart, you will receive a notification three days prior to your appointment to complete any necessary paperwork as part of the e-check-in process.

We advise you reach out directly to your insurance provider to confirm whether or not Brio is in network with your insurance.

Secondary insurance is any insurance that could serve as a "back up" if your primary insurance does not cover certain services. Brio accepts secondary insurance!

Every insurance plan is unique. We recommend contacting your insurance carrier to discuss covered services.

If you come to Brio for a preventive visit (or physical) and discussed additional concerns with your Provider, they are required to bill a code for an office visit to address the problems or concerns. Your copay will be put towards the bill for the office visit portion of your visit.

Your initial appointment at Brio Primary Care is our New Patient Appointment, which is a time for your provider to assess your previous medical history and develop a plan for future care. Since this is a non-preventative office visit, but rather a time for your provider to get to know you and how to treat you moving forward, it is not billed as preventative care.

While we draw and conduct labs in our office, we are required to send certain tests to Labcorp, a third party lab service.

Following your appointment, you will receive a text and/or email with your statement and instructions on how to pay. If you are signed up for MyChart, you will also receive a notification in the app when your statement is ready.

If you are running late to an appointment, please give us a call at 864.603.5600 to let us know you are on your way. We will do our best to accommodate you.

We ask that patients arrive for their scheduled appointments at least 15 minutes in advance to park, get checked in, and complete any paperwork if needed. Patients who arrive after their appointment time may be asked to reschedule.

We understand that things come up and you may no longer be able to attend a scheduled appointment. We ask that you let us know at least 24 hours in advance by calling us at 864.603.5600 or Live Chatting with us on our website. We would be happy to reschedule you at that time!

Physician Assistants (PAs), Nurse Practitioners (NPs), and Physicians are all medically trained professionals. PAs and NPs can see patients for the majority of the same issues as a Physicians. Our PAs and NPs work closely with our team of Physicians to provide our patients with the best medical care.

In order to provide you with the best care possible, we recommend that you continue your care at Brio with the initial Provider with whom you establish care. However, we recognize the importance of the Provider-Patient relationship, and want you to feel you are matched with the best Provider. If you have questions about switching to a different primary care Provider at Brio, please call our office at 864.603.5600.

It is our goal to schedule each patient with their primary care Provider. If a patient's Provider is out of the office or their Provider's schedule is full, we may schedule an appointment with another Provider to ensure our patients are seen in a timely manner. We pride ourselves on having seamless care for all of our patients, regardless of which provider they are seeing.

1. Visit NovantMyChart.org.

2. Select “Sign up.”

3. Follow the prompts to verify your information.

4. Create your username and password.

5. Log in and turn on notifications.

MyChart is an application you can download from the Apple Store or Google Play Store that allows you to access your previous health records, upcoming appointment information, test results, billing and payments for appointments as of August 24, 2026, and more!

As of August 24, 2026, we’ve moved away from the Patient Portal and Healow App as a result of our partnership with Novant Health. However, we are excited to share that our patients can access their health information on MyChart!​

If you already have MyChart, you can easily add Novant Health to your existing account by following the steps below! For more information, visit our the MyChart page on our website.

1. Open the MyChart app.

2. Tap the three-dot menu in the upper right corner.

3. Select Edit Organization.

4. Add Organization.

5. Search for Novant Health.

6. Select it to link your account.

As soon as your lab results are available, if you are signed up for Novant Health MyChart, you will receive a notification. To view your results, log in to your Novant Health MyChart account and click “Test Results.”